Privacy Policy

Welcome to Davanni's. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how Davanni's ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at davannis.top, place orders through our platform, interact with our services, or otherwise engage with us.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Davanni's is a food business operating in the United States. We are dedicated to providing our customers with exceptional food products and services. Our contact details are as follows:

For all privacy-related inquiries, questions, or requests, please contact us at the email address listed above.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (where provided voluntarily or required for age verification)
• Username and password (for account holders)
• Payment information (credit card numbers, debit card numbers, billing details — processed securely through third-party payment processors)
• Dietary preferences, food allergies, and special instructions you voluntarily provide

2.2 Order and Transaction Information

When you place an order through our website, we collect information about your purchase, including:

• Items ordered, quantities, and customizations
• Order history and frequency
• Transaction amounts and payment methods used
• Delivery or pickup preferences
• Order confirmations and receipts

2.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies, including:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Pages visited and time spent on each page
• Links clicked and navigation paths
• Referring URLs (how you arrived at our website)
• Search queries made on our website
• Date and time of each visit
• Geolocation data (general location based on IP address)

2.4 Cookies and Tracking Technologies

We use cookies, pixel tags, local storage objects, and similar technologies to enhance your browsing experience, remember your preferences, and collect usage analytics. Please refer to Section 9 of this Privacy Policy for more details on our cookie practices.

2.5 Communications Data

If you contact us via email, our contact form, or any other communication channel, we may retain records of those communications, including your name, contact details, and the content of your messages. This also includes feedback, reviews, survey responses, and support requests you submit to us.

2.6 Marketing and Promotional Data

If you opt in to receive marketing communications, we collect your preferences regarding promotional offers, newsletters, and marketing emails. We also track engagement with our marketing emails (such as open rates and click-through rates) to improve our marketing efforts.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in or interact with us via social media)
• Third-party delivery platforms and partners
• Analytics providers and advertising partners
• Payment processors and financial service providers

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including delivery and pickup services
• To create and manage your customer account
• To process payments and send transaction confirmations and receipts
• To communicate with you about your orders, including updates, modifications, and delivery status
• To provide customer support and respond to your inquiries, complaints, and feedback
• To accommodate dietary preferences, food allergies, and special requests you provide

3.2 Website Improvement and Analytics

• To analyze how our website is used and to improve its functionality, content, and user experience
• To monitor website performance and identify and fix technical issues
• To conduct internal research and development to enhance our products and services
• To understand customer preferences and trends to develop new menu items and offerings

3.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and updates about Davanni's (only where you have opted in or where permitted by law)
• To personalize your experience on our website by showing content and offers relevant to your preferences
• To conduct surveys, contests, and promotions
• To retarget you with advertisements on third-party platforms based on your interactions with our website

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, legal processes, and governmental requests
• To enforce our Terms of Service and other agreements
• To detect, prevent, and address fraud, security breaches, and other illegal or harmful activities
• To protect the rights, property, and safety of Davanni's, our customers, and the public

3.5 Business Operations

• To manage our business operations, including accounting, auditing, and record-keeping
• To facilitate business transactions such as mergers, acquisitions, or asset sales
• To communicate important notices regarding changes to our policies, services, or terms

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes without your explicit consent. However, we may share your information with third parties in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to use your information only as directed by us and to maintain appropriate security measures. Service providers may include:

• Payment processing companies (e.g., Stripe, Square, PayPal)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Analytics and website performance tools (e.g., Google Analytics)
• Advertising and retargeting platforms
• IT support and cybersecurity providers

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Davanni's
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our website or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you via email or prominent notice on our website of any change in ownership or material changes in the use of your personal information, and you will have the opportunity to opt out as appropriate.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you choose to participate in partner promotions or loyalty programs.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other legitimate purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures

Our security measures include, but are not limited to:

• Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology. We also encrypt sensitive stored data, including payment information.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate need to access such information for business purposes.
• Secure Payment Processing: We do not store full credit or debit card numbers on our servers. Payment information is processed by PCI DSS-compliant third-party payment processors.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices, as well as our security measures.
• Employee Training: Our staff members are trained on data privacy and security best practices.
• Incident Response: We have procedures in place to detect, respond to, and notify affected individuals of data breaches in accordance with applicable law.

5.2 Limitations

While we strive to protect your personal information using commercially reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you become aware of any unauthorized access or use of your account or personal information, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing you with mechanisms to exercise them.

6.1 Rights for All Users

Regardless of where you reside, you have the following rights:

• Right to Know: You have the right to know what categories of personal information we collect about you and how we use it.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain data by law or to complete transactions).
• Right to Opt Out of Marketing: You may opt out of receiving marketing and promotional communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us at [email protected].

6.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know (Categories and Specific Pieces): You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting or selling your data, and the categories of third parties with whom we share your data.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information for monetary consideration, but if we share data for cross-context behavioral advertising, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to uses that are necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service as a result of your exercising these rights.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format.

To exercise any of your California privacy rights, please submit a verifiable consumer request to us at: [email protected]. We will respond to your request within 45 days, and if necessary, we may extend this period by an additional 45 days with proper notice.

6.3 Exercising Your Rights

To exercise any of your privacy rights, please contact us using the information provided in Section 13 of this Privacy Policy. We may need to verify your identity before processing your request. We will not require you to create an account with us solely to submit a privacy request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including the provision of services, compliance with legal obligations, resolution of disputes, and enforcement of our agreements. The specific retention periods we apply are as follows:

When your personal information is no longer required, we will securely delete, anonymize, or aggregate it in accordance with our data disposal procedures.

8. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or retain personal information from children under the age of 13, and we do not direct our services to minors under the age of 18.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the online collection of personal information from children under 13 without verifiable parental consent.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and deliver personalized advertising.

9.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to remember your actions and preferences over a period of time.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve our website's performance and user experience. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred language or delivery address) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features. For more detailed information about cookie management, please refer to your browser's help documentation or visit www.allaboutcookies.org.

For California residents who wish to opt out of the sale or sharing of personal information collected through cookies for cross-context behavioral advertising, you may do so by contacting us at [email protected].

10. International Data Transfers

Davanni's is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those of your home country.

By using our website and services, you consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that any international transfers of personal data are carried out in accordance with applicable data protection laws and with appropriate safeguards in place to protect your information.

If you are located in a jurisdiction with specific international data transfer requirements, please contact us at [email protected] for more information about the safeguards we apply to cross-border data transfers.

11. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Davanni's. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party websites you visit.

We do not endorse or make any representations about third-party websites, and we have no control over the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending a notification to the email address associated with your account (where applicable)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.

13. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are committed to resolving privacy complaints and inquiries promptly. Please include your name, contact information, and a clear description of your concern when reaching out to us. We aim to respond to all privacy-related inquiries within 30 days of receipt.

14. Filing Complaints with Data Protection Authorities

If you are not satisfied with our response to your privacy concerns, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant data protection or consumer protection authority.

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and enforcement of privacy-related laws. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

14.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorneys General

Consumers in all U.S. states also have the right to file privacy or consumer protection complaints with their respective state Attorney General's office. Contact information for state attorneys general is available through the National Association of Attorneys General (NAAG) at www.naag.org.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection practices in response to DNT browser signals. However, we offer you other mechanisms to manage your privacy preferences, as described in this Privacy Policy.

16. Legal Basis for Processing (FTC Compliance)

Under the Federal Trade Commission Act (FTC Act), we are required to maintain fair information practices and avoid unfair or deceptive acts or practices in commerce. Our processing of your personal data is based on the following grounds:

• Contractual Necessity: Processing your personal data is necessary to provide you with the services you request, including processing orders, managing your account, and facilitating delivery.
• Legitimate Business Interests: We process certain data based on our legitimate business interests, such as improving our services, ensuring website security, and marketing our products, provided that such interests do not override your privacy rights.
• Legal Compliance: We process data as necessary to comply with our legal and regulatory obligations.
• Consent: For marketing and promotional communications, we rely on your consent, which you may withdraw at any time.