Refund Policy

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

1. Overview

Davanni's is a food business operating in the United States. We are committed to providing high-quality food products and exceptional service to every customer. We understand that issues may occasionally arise with your order, and this policy has been designed to ensure a fair, transparent, and efficient refund process.

This Refund Policy applies to all purchases made through our website davannis.top, via phone orders, and in-person at our food service locations. By placing an order with Davanni's, you agree to the terms outlined in this policy.

This policy is governed by applicable United States consumer protection laws, including regulations enforced by the Federal Trade Commission (FTC) under the FTC Act, as well as any applicable state-level consumer protection statutes.

2. Eligibility Conditions for Refunds

Not every order situation automatically qualifies for a refund. Davanni's evaluates each refund request on a case-by-case basis. The following conditions generally make an order eligible for a refund or credit:

• Incorrect Order: You received an item or items that differ from what was listed on your confirmed order receipt.
• Missing Items: One or more items from your order were not included at the time of delivery or pickup.
• Food Quality Issues: The food received was undercooked, spoiled, contaminated, or otherwise unfit for consumption at the time of receipt.
• Significant Delivery Delay: Your order was delivered significantly later than the estimated delivery time, resulting in the food becoming unsuitable for consumption.
• Damaged Items: Items were physically damaged in transit or during preparation in a manner that renders them unusable.
• Allergic Reactions Due to Incorrect Ingredients: If you specified dietary restrictions or allergen concerns at the time of ordering and the order was prepared incorrectly as a result.
• Duplicate Charge: You were charged more than once for the same order due to a technical or processing error.

Refund requests that do not meet the above conditions may still be evaluated at the discretion of Davanni's management, particularly in cases of extenuating circumstances.

3. Timeframes for Refund Requests

Timeliness is important when submitting a refund request, especially for perishable food products. The following timeframes apply:

Refund requests submitted outside of these timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and contact us promptly if any issues are identified.

4. Non-Refundable Items and Services

Certain purchases are not eligible for a refund under any circumstances. These include:

• Consumed Food Items: Orders that have been partially or fully consumed and where the complaint is solely based on personal taste preference (not quality or safety).
• Customized or Special Orders: Food items that were specially prepared per your custom request, provided they were prepared correctly.
• Promotional or Discounted Items: Items purchased using promotional codes, limited-time offers, or deep discount promotions, unless there is a verifiable quality or safety issue.
• Gift Cards and Store Credits: Gift cards and store credits issued by Davanni's are non-refundable and non-transferable.
• Delivery Fees: Delivery and service fees are generally non-refundable unless the order was not delivered due to an error on our part.
• Orders Placed in Error: If you placed an order in error and the food has already been prepared, a refund may not be issued.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps:

1. Step 1 – Gather Your Order Information: Locate your order confirmation email or receipt. You will need your order number, the date of your order, and a description of the issue.
2. Step 2 – Document the Issue: If applicable, take clear photographs of the food item(s) in question. Photos should clearly show the problem (e.g., missing item, incorrect preparation, visible damage or spoilage).
3. Step 3 – Contact Us: Reach out to Davanni's Customer Support using one of the following methods:
   • Email: [email protected]
   • Website: davannis.top
4. Step 4 – Provide Details: In your message, include the following information:
   • Full name and contact information
   • Order number and date of purchase
   • A clear description of the issue
   • Supporting photos or documentation (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
5. Step 5 – Await Confirmation: Our customer service team will acknowledge your request within 1–2 business days and may follow up with additional questions if necessary.
6. Step 6 – Resolution: Once your request has been reviewed and approved, we will notify you of the outcome and initiate the appropriate resolution (refund, replacement, or credit).

6. Refund Processing Times by Payment Method

Once a refund has been approved by our team, the time it takes for the refund to appear in your account depends on your original payment method:

Please note that while Davanni's processes refunds promptly upon approval, the actual credit to your account is subject to your bank or payment provider's processing timelines, which are outside of our control.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was affected by an error or quality issue, while the remainder was correct and satisfactory.
• You report an issue after consuming a significant portion of the food item.
• An item was slightly incorrect but still substantially met the order specifications.
• Delivery fees or other charges are partially contested.
• A promotional discount was applied to the original order, and the refund is calculated based on the net amount paid.

The amount of a partial refund will be determined at the discretion of Davanni's customer service team based on the nature and extent of the issue reported. We aim to be fair and reasonable in all partial refund determinations.

8. Exchange Policy

Where possible and logistically feasible, Davanni's may offer a replacement or exchange instead of a monetary refund. Exchanges are subject to the following conditions:

• The original item must not have been consumed or must only have been partially consumed due to a quality issue discovered upon tasting.
• The exchange request must be made within the applicable timeframe outlined in Section 3.
• Exchanges are offered for items of equal or lesser value. If the replacement item costs more than the original, the customer may be asked to pay the difference.
• Exchanges are subject to ingredient and product availability at the time of the request.
• In-store exchanges may be handled directly by our staff at the location. For delivery or online orders, a replacement delivery may be arranged depending on your location and operational feasibility.

If an exchange is not feasible due to logistical or availability constraints, a full or partial refund or store credit will be offered as an alternative.

9. Cancellation Policy

We understand that plans change. The following cancellation terms apply to orders placed with Davanni's:

9.1 Online and Phone Orders

• Cancellation Before Preparation Begins: If you cancel your order before food preparation has started, you are entitled to a full refund. Please contact us immediately after placing the order if you wish to cancel.
• Cancellation After Preparation Has Begun: Once food preparation has started, cancellations may not be accepted, and a refund may not be issued. A store credit may be offered at our discretion.
• Cancellation After Dispatch (Delivery Orders): Once an order has been dispatched for delivery, it cannot be cancelled. You may still contact us to report issues upon receipt.

9.2 Pre-Orders and Catering Orders

• Catering or large group pre-orders require at least 48 hours' notice for cancellation to receive a full refund.
• Cancellations made between 24 and 48 hours before the scheduled order time may receive a partial refund or store credit, depending on the stage of preparation.
• Cancellations made with less than 24 hours' notice may not be eligible for a refund, as ingredients and preparation may already be in progress.

9.3 How to Cancel

To cancel an order, contact us immediately via:

• Email: [email protected]
• Website: davannis.top

10. Third-Party Delivery Platforms

If you placed your order through a third-party food delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please be aware that refund and cancellation requests for those orders are subject to the respective platform's own policies. Davanni's does not directly control the refund process for orders placed through third-party platforms.

We encourage you to contact the delivery platform's customer support directly for issues related to delivery, order accuracy, or charges processed through their service. However, if you believe the issue originated from our side (e.g., incorrect food preparation), please contact us directly and we will work with the platform to resolve the matter.

11. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, or if a dispute arises regarding a charge or order, Davanni's encourages the following dispute resolution process:

11.1 Internal Review

As a first step, please contact our customer service team at [email protected] and request that your case be escalated to a supervisor or manager. Provide all relevant documentation, and we will conduct an internal review within 5 business days.

11.2 Chargeback and Payment Dispute

If you believe you have been incorrectly charged and cannot resolve the matter with our team, you have the right to contact your bank, credit card issuer, or payment provider to initiate a chargeback or payment dispute. We ask that you first attempt to resolve the issue directly with us, as chargebacks may delay the resolution process.

11.3 Consumer Protection Agencies

Customers in the United States have the right to file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or with their state's Attorney General or consumer protection office if they believe their consumer rights have been violated.

11.4 Informal Negotiation

Davanni's is committed to resolving all disputes in good faith. Before pursuing formal legal action, we encourage customers to engage in informal negotiations with our management team. Most issues can be resolved quickly and amicably through direct communication.

12. Our Commitment to You

At Davanni's, we take every complaint seriously. Food quality, safety, and customer satisfaction are at the core of everything we do. We pledge to:

• Respond to all refund requests within 1–2 business days.
• Handle all complaints with professionalism, empathy, and fairness.
• Issue approved refunds as quickly as possible.
• Use customer feedback to continuously improve our products and services.

13. Changes to This Refund Policy

Davanni's reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website at davannis.top. We encourage customers to review this policy periodically to stay informed of any updates. The "Last Updated" date at the top of this page will reflect the most recent revision.

Continued use of our services after any modifications to this policy constitutes your acceptance of the revised terms.

14. Contact Information

For all refund requests, cancellations, exchanges, or general inquiries related to this policy, please contact Davanni's using the following details: